Refund policy

  1. What is SERIES Prints?

    • SERIES prints is an online platform that offers a curated selection of photography prints from talented artists and models around the world.

  2. What types of prints do you offer?

    • We offer a diverse range of photography styles and subjects on a high quality cotton rag paper.

  3. Do you offer international shipping?

    • Yes, we offer international shipping to many countries. Shipping costs and delivery times may vary depending on the destination.

  4. How long does it take to process and ship orders?

    • Orders typically take 3-5 business days to process before being shipped out. Shipping times vary depending on your location and the shipping method chosen during checkout.

  5. What is your return policy?

    • Our prints are printed to order, so we are unable to offer returns due to change of mind.

  6. Can I track my order?

    • Yes, once your order has been shipped, you will receive a confirmation email with a tracking number. You can use this tracking number to monitor the status of your shipment.

  7. Do you offer gift cards?

    • We are not yet offering gift cards.

  8. Are the prints suitable for framing?

    • Yes, our prints are designed to fit standard frame sizes, making it easy for you to find the perfect frame to display your print.

  9. How can I contact customer support?

    • You can reach our customer support team via email at info@seriesprints.com. We aim to respond to all inquiries promptly.

  10. Do you offer wholesale or bulk order discounts?

    • Yes, we offer discounts for wholesale or bulk orders. Please contact our customer support team for more information and to discuss your specific requirements.

  11. Can I cancel my order?

    • Orders can be canceled within 24 hours of placement. Please contact us as soon as possible if you wish to cancel your order.

  12. Do you offer customisation options for prints?

    • Customisation for prints depends on the artwork selected. Please contact customer support to enquire about your custom print. 

  13. What payment methods do you accept?

    • We accept various payment methods including credit/debit cards, PayPal, and other secure online payment gateways.

  14. My print has arrived damaged. What should I do?

    We package our prints with care and consideration to ensure it arrives safe and sound. Should your print arrive with imperfections, please let us know immediately. Kindly send some photos of the damaged piece and the box that it came in to info@seriesprints.com so we can help. Please always be sure to include photos of the box or tube that your art arrived in, even if there are no obvious signs of damage.